Knowledgebase:
If system stay at self testing how should I do?
Posted by Yvon Lei on 24 August 2018 19:53
If system stay at self testing, and please:
1. Power NAS off.
2. Eject all HDD out and keep order or mark number on HDD.
3. Power on the NAS, should have a BIOS ready beep since power up in 10 second:

3A. If with beep and able access NAS ADMIN WEB page, please hot plug HDD into NAS and
arrange remote connection let we check for you directly:
http://esupport.thecus.com/default_import/Knowledgebase/Article/View/57/0/three-ways-to-publish-the-nas-on-the-internet-for-thecus-to-access-and-analysis
3B. If with beep but unable access NAS ADMIN WEB page, please contact with your reseller or local distributor for RMA service.
3C. If without this beep and LCM still stuck at "Self testing...", please contact with your reseller or local distributor for RMA service.

--RMA SERVICE--
Please contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference:
http://www.thecus.com/wtb.php
http://www.thecus.com/about_contact.php

If contact Thecus office, please provide the following details by mail :
(NL/West europe) support_nl@thecus.com
(USA) rma_us@thecus.com
(Taiwan) http://tc.thecus.com/sp_rma.php
1. Serial number
2. Address details
3. Copy of purchasing invoice
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