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Apr
2
Thecus Product Support Status
Posted by Yvon Lei on 02 April 2018 19:44
Thecus Product Support Status

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More than decade Thecus provide support as usual, and following products support status for your reference:

*Subject to change without notice                                                                                                            2018/4/1  V0.1
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Dec
6
Some tips for tech support
Posted by Yvon Lei on 06 December 2016 23:15

Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 8 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would provide you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEBUI->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->Choose TODAY and DOWNLOAD current CONF.BIN.
OS7: [CONTROL PANEL->FIRMWARE SETTING->CONFIGURATION MANAGEMENT] and then press [BACKUP] button.
Rest of NAS model can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.

3. If you case need staff remote check your NAS, please visit following difference ways: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely 

 

 


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May
27
Overview about how Thecus staff check NAS remotely
Posted by Yvon Lei on 27 May 2015 18:38

Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely

 


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