Dear Valued Customer,

Thecus HQ will be closed for Chinese New Year between 2020 Jan/23 and Jan/29. During which, the technical support team will offer limited technical inquiries, but RMA service in US ＆ EU will be available as normal.

For all other matters, we will respond asap upon return to the office on 2019 Jan/30. Thank you very much for your understanding. Happy Chinese New Year!

Best Regards!
Thecus Support Team

Thecus Product Support Status

PDF table download
More than decade Thecus provide support as usual, and following products support status for your reference:

*Subject to change without notice               
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Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 11 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would provide you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEBUI->left upper corner have a GEAR icon->SYSTEM
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Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 

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