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Jun
14
2018 Happy Dragon Boat Festival Announcement
Posted by Yvon Lei on 14 June 2018 11:31
Dear Valued Customer,

Thecus HQ will be closed for Dragon Boat Festival between 2018 Jun/15 and Jun/18. During which, the technical support team will still be available for basic limited technical inquiries.
For all other matters, we will respond asap upon return to the office on 2018 Jun/19. Thank you very much for your understanding. Happy Dragon Boat Festival!

Best Regards!
Thecus Support Team
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Apr
2
Thecus Product Support Status
Posted by Yvon Lei on 02 April 2018 19:44
Thecus Product Support Status

PDF table download
More than decade Thecus provide support as usual, and following products support status for your reference:

*Subject to change without notice                                                                                                            2018/4/1  V0.1


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May
26
2018 Happy Dragon Boat Festival Announcement
Posted by Yvon Lei on 26 May 2017 18:48
2018 Happy Dragon Boat Festival Announcement
Dear Valued Customer,

Thecus HQ will be closed for Dragon Boat Festival between 2017 May/26 and May/30. During which, the technical support team will still be available for basic limited technical inquiries.
For all other matters, we will respond asap upon return to the office on 2017 May 31. Thank you very much for your understanding. Happy Dragon Boat Festival!

Best Regards!
Thecus Support Team
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Dec
6
Some tips for tech support
Posted by Yvon Lei on 06 December 2016 23:15

Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 8 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would provide you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEBUI->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->Choose TODAY and DOWNLOAD current CONF.BIN.
OS7: [CONTROL PANEL->FIRMWARE SETTING->CONFIGURATION MANAGEMENT] and then press [BACKUP] button.
Rest of NAS model can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.

3. If you case need staff remote check your NAS, please visit following difference ways: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely 

 

 


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May
27
Overview about how Thecus staff check NAS remotely
Posted by Yvon Lei on 27 May 2015 18:38

Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely

 


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