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Knowledgebase : Miscellaneous
Thecus provides the GPL (General Public License) source for user's reference. Due to warranty issue, Thecus won't support user to modify the firmware by themself. You may download the files in following links: N199 / N299 http://www.thecus.com/Downloa...
Diagnostic Domain Controller through Domain Controller Diagnostics Tool (dcdiag.exe) This command-line tool analyzes the state of one or all domain controllers in a forest and reports any problems to assist in troubleshooting. DCDiag.exe consists of a va...
For the method to clone disk, you may refer to http://en.wikipedia.org/wiki/Disk_cloning [http://en.wikipedia.org/wiki/Disk_cloning] Under Linux, you may use "dd [http://en.wikipedia.org/wiki/Dd_%28Unix%29]" or "ddrescue [http://www.gnu.org/software/ddre...
Almost all Linux-based NAS doesn’t need to defrag because they are based on ext3 files system, and the ext3 file systems will attempt to keep fragmentation at minimum. The file system keeps all blocks in a file close together by pre-allocating data blo...
Does XBMC/KODI support remote control? 1. Try from "Kore, Official Remote for Kodi" from your mobile device: https://play.google.com/store/apps/details?id=org.xbmc.kore https://itunes.apple.com/tw/app/official-kodi-remote/id520480364?mt=8 And enable fro...
Thecus has announced VirusScan module (Powered by McAfee Antivirus ), user could install VirusScna module to protect the files stored on the NAS. We also suggest user installing anti-virus software on the client PC, here are some anti-virus software s...
How much screws for 3.5" HDD? 4 or 6? The 3.5" HDD default design for 4 screws, due certain HDD need extra inner space for more disk platter and move 2 tradition screw holes location to the edge, thus some new HDD tray have this new screw holes only, fo...
How to access data if NAS out of order or end of life? 1. Contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference: http://www.thecus.com/wtb.php [http://www.the...
How to change the hostname from Thecus ID'DDNS 1. You must have activated Thecus ID(your email) & password. 2. Logout Thecus ID from NAS Thecus ID page. 3. Login with your Thecus ID & password, but the DDNS hostname as you preferred. In brief words: 1...
How_to_configure_port_forward_DDNS_THECUSID-V0.1 Some user unable access NAS from internet smoothly or have configure UPnP port forward but not working sometime. Thus we arrange a guide for user step by steps to: 1. Configure NAS IP to correct static ...
How to count NAS BTU Generally Thecus NAS 1W about 4.265BTU/hr (Redundant power 4.2652BTU/hr ), thus we could converter from watt from power supply, also we could found the power supply specification from NAS specification: http://www.thecus.com [http:/...
How to get password of Thecus ID back, If forget the Thecus ID? If forget Thecus ID password, please visit following link and choose FORGET PASSWORD: http://thecusid.thecuslink.com/mythecusid/ [http://thecusid.thecuslink.com/mythecusid/] ------------...
How to update BIOS for N2810/N2810V2/N2810PLUS/N2810PRO/N4810 1. Prepare an USB Flash in FAT 32 format, non-bootable. 2. Download & unzip follwoing files & folder onto USB flash. N2810 N2810V2 N2810PLUS http://www.thecus.com/Downloads/BIOS/N2810_and_Plus...
How upgrade brand new empty N5810 from OS5 to OS7 via USB   Please try following steps to re-flash the USB DOM back to N5810: 1. Please download the attached USB tool " X64_USB_UPGRADE.zip" 2. Please unzip the downloaded file. There should be a fo...
1. How to access a NAS shared folder from a Windows PC If, for example, the NAS IP is 192.168.1.100 and you are able to access the NAS user interface by entering http://192.168.1.100 [http://192.168.1.100/] into a web browser, it means that you will be ab...
HOW TO MAP A THECUS NAS FOLDER TO WINDOWS: SAMBA, WINDOWS FILE MANAGER, AND ACL PUBLIC-NONPUBLIC-ACL-SAMBA-OS6   1. HOW TO ACCESS A NAS SHARED FOLDER FROM A WINDOWS PC If, for example, the NAS IP is 192.168.1.100 and you are able to access the NAS u...
If my HDD, RAID, NAS or SAN is damaged or failed, what should I do to get my data? If your failed or damaged HDD is under warranty, then contact the HDD manufacturer RMA may swap it for a new one. However, if you want to get your data from the damaged H...
Due local display via VGA/HDMI need share system memory, if you have no this function anymore would let all memory for NAS, please refer to following patch ******************For OS7 if need no the HDMI/VGA local display function****************** Please...
The Nsync function is designed to backup data to remotely through network, the NAS cannot backup to itself
If you want to format FAT32 more than 32GB in WindowsXP, you may need a third party utility to do this.  You could download the utility from the following URL: http://www.ridgecrop.demon.co.uk/index.htm?fat32format.htm For the information about FAT32 l...
CONCEPT: * If N12850 series, N16850 series, W12850 & W16850 unable to boot up. * Power supply is AcBel, please clean CMOS battery & BMC cable. * Please refer to N12850_N16850_W12850_W16850_clean_COMS_BMC_cable_V0.1.pdf
N2520 N2560 N4520 N4560 OS6.1 build latest USB upgrade Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21.t1 (since 2015/Oct/05) N2520=N2560=N4520=N4560 A. Download 1.1GB ZIP file from: http://www.thecus.com/Downloads/DOM/Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21....
N5200全系列支援下列USB無線網卡 [ZyDAS ZD1211] a. 3Com 3CRUSB10075 (Manufacture ID: 6891, Device ID: A727) b. Zyxel G220USB (Manufacture ID: 0586, Device ID: 3401) c. PCI GW-US54mini (Manufacture ID: 14EA, Device ID: AB13) [ZyDAS ZD1211B] d. Zyxel ZyAIR G-220 V2 (M...
N5200/1U4500 LCD面板的驚嘆號(!)無任何意義,它僅是給原廠工程師看的訊息。如果想要清除右上角的(!),可以按[ESC]後再同時壓住[▼]+[←┘]即可清除。
基於通訊協定上的限制,NAS無法得知哪些些使用者存取過哪些檔案。
NVR-How to add local host as exception site As enclosed PDF file: NVR-How_to_add_local_host_as_exception_site.pdf CONCEPT: * VIA XTERM TO OPEN JAVA CONTROL PANEL. * ADD LOCAL HOST AS EXPECT SITE FROM JAVA CONTROL PANEL.   STEPS:  Under LOCA...
OS5 & OS7 - How to DD SATA & USB DOM via Fedora Live USB dongle PLEASE CONTACT TECH STAFF HELP YOU TO CONFIRM YOUR NAS MODEL FIRST, and enclosed PDF file for your reference: How_to_DD_SATA_DOM_via_Fedora_Live_USB_dongle_V0.2.pdf How_to_DD_USB_DOM_via_Fe...
OS5 X64 BTRFS snapshot guide: Snapshot_OS5_x64_v2.pdf Each model would keep difference snapshot copy depend on NAS’default DRAM size, and then new copy would replace oldest. 2GB -> 64 4GB -> 128 8GB-> 256 16GB -> 512 Example N2810 2GB DRAM -> 64 N2...
The S.M.A.R.T. attributes we use are as follows, and all the details about these attributes can be found in http://en.wikipedia.org/wiki/S.M.A.R.T. Attribute ID Attribute Name 01 Read Error Rat...
Secure FTP (Explicit) encryption & SFTP (SSH File Transfer Protocol) Example 1: Explicit FTP over TLS Enable the SFTP from FTP page, please ensure your FTP client utility support the Secure FTP (Explicit) encryption, or choose FILEZILLA. A. Download & i...
Owing to "kind" attribute only available to Mac OS Extended file system, therefore, when copy file from Mac OSX to a NAS, the “kind” attribute will change to default attribute "Unix Executable",  because ext3 filesystem doens't hav...
Owing to "kind" attribute only available to Mac OS Extended file system, therefore, when copy file from Mac OSX to a NAS, the “kind” attribute will change to default attribute "Unix Executable",  because ext3 filesystem doens't have ...
Thecus RAID roaming table: 1. Latest update at 2016 Sep, this table for RAID HDD & data roaming to another compatible NAS only. 2. About configuration & user account please download CONF.BIN and restore on new NAS, and CONF.BIN restore/upload need und...
Three ways to publish the NAS on the internet for Thecus to access and analysis (Eng,繁中,簡中­) Three ways to publish the NAS on the internet for Thecus to access and analysis: A. PUBLIC FIXED IP (MOST EASY) Just assign a public fixed IP on the NAS WAN ...
The following page is a screen snapshot from WD website: http://support.wdc.com/download/index.asp?cxml=n&pid=15&swid=57 WDxxxxYS drive firmware upgrade utility File Name: YSUpgrade.zip...
The HBT log "!" on upper right corner of N5200/1U4500's LCD does not mean anything, it can be removed by press [ESC] button and then keep pressing both [▼]+[←┘] buttons at the same time.
Here is an article from Wikipedia to describe what ASPM is: http://en.wikipedia.org/wiki/Active_State_Power_Management Active State Power Management or ASPM is a power management protocol used to manage PCI Express-based serial link devices as links bec...
Here is an article from Wikipedia to describe what NAS is: http://en.wikipedia.org/wiki/Network-attached_storage
S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) is a technology, developed by major hard disk manufacturers, included in most modern hard disks. This technology monitors and logs many events while the disk is running. Here is an artic...
SMTP means Simple Mail Transfer Protocol, which is an Internet standard for electronic mail (e-mail) transmission across Internet Protocol (IP) networks. For more detail, plase refer to Wikipedia: http://en.wikipedia.org/wiki/Smtp
The UNC is Universal/Uniform Naming Convention, it is a path describes the location of a volume, directory, or file. It is similar to the device name from Microsoft  Network Neighborhood.As like a N5200 named n5200nas at 192.168.1.100, and we could type...
What ports encrypt DATAGUARD or RSYNC used? DATAGUARD or RSYNC encrypt transmit over internet what ports need to forward on rsync target side? (DATA GUARD) If need doing DATAGUARD or RSYNC encrypt transmit over internet, it is need configure the port ...
What the difference between DOUBLE SLASH (//) and BACK SLASH (\\) on Microsoft Internet Explorer's address line?As like a N5200 IP address at 192.168.1.100:The // means HTTP as like we could type //www.google.com and Explorer would open the http://www.g...
The N5200 serial number is locates on the bottom of the N5200, the one of the "N5200XX V1.XXXXXXXX" sticker.
Why backup between NAS and USB performance slow? 1. Most USB HDD in NTFS file system but under Microsoft patent, even it it workable, but NTFS/FAT USB HDD unable to get full speed on the NAS. 2. Thecus NAS default in EXT3/4 file system, if need running ...
Why can't found Thecus backup utility anymore?   Due Thecus bundled Acronis for years, and more and more 3rd party backup utility available, thus following  3rd party utility which support trans file between PC & NAS via network driver able to instead...
Why my Acronis key doesn't work? * Please check the serial text again, as like vv => w or some character issue. * For some case the serial number label on CD package unable to work with Thecus OEM version Acronis, please visit https://www.acronis.co...
Why my NAS Thecus ID / DDNS already in use? If confirm your email been activated but system show Thecus ID / DDNS already in use, it is cause from system preset MAC address for Thecus ID, and you could modify by yourself just need log out Thecus ID from...
Why my NAS Thecus ID / DDNS not working sometimes? (ThecusID) 1. Thecus ID/DDNS need access internet to update, please ensure NAS have correct IP configuation able to access internet, as like GATEWAY & DNS most filled and correct. 2. The NAS Thecus ID p...
With HDD data density going up but reliability, and each HDD model have difference fault tolerance, we try to let user know the HDD latest condition before HDD damaged as possible, thus we make this function to info the HDD latest status for user know: ...
Why NAS performance is slow while trans small size files. Because the small size file would spent more over head for file transmitting and make average speed going down, thus a 1GB file would faster than 100 files in 10MB each. Thus recommend via single...
Please visit http://www.grouplogic.com/knowledge/index.cfm/fuseaction/view/docID/374
以下提供三種設定方式,以開放Thecus NAS 於網際網路上,用於提供 Thecus 技術人員進行連線及檢查: A.真實固定IP (最容易) 在 NAS 的 WAN / LAN1 Port 上直接填入真實固定IP及相對應的Netmask及Gateway即可。 B.DMZ (較容易)在 router (IP 分享器) 啟用 DMZ 的地方輸入NAS 的 WAN / LAN1 Port 的 IP。告知我們 Router (IP 分享器) WAN Port 的 IP。 C.Virtual Server ...
請依下面文件(選擇其中一種即可),將NAS開放於網路上,以便提供 Thecus 技術人員進行連線及修復: A. DMZ    啟用路由器(或IP分享器)的 DMZ 功能,並將NAS WAN的IP填入路由器(或IP分享器)的 DMZ欄位,再告訴我們的路由器(或IP分享器)的 IP.    例如:       路由器(或IP分享器) IP 是 139.175.55.244       NAS WAN的IP 是 192.168.1.100    啟用路由器(或IP分享器)的 DMZ 功能,並將 192.16...
對於某些問題,色卡司需要安排工程師進行遠程檢查您的NAS,而有些特別的問題需要特殊方法來訪問您的NAS或環境,以下不同方式供您參考: 1.對於NAS系統問題和RAID修復的問題,需要將NAS開放在網路上,讓工程師進行遠程直接訪問NAS,我們總部的工程師直接檢查並嘗試修復你的NAS,我們需要NAS HTTP(端口80訪問)SSH(22端口),同時也請改變臨時管理員密碼讓工程師能登錄。 而下面的指南,供大家參考: 將NAS開放在網路上的三種方式 http://thecus.kayako.com/defau...
如果因為硬碟壞軌或filesystem error需要克隆(複製)硬碟: 有客戶建議幾款軟體,相關下載及操作請上網搜尋 1、Ghost 2、DISKgenius 3、HDClone Pro 4、Thecus NAS OS5 X64機型 [http://thecus.kayako.com/default_import/Knowledgebase/Article/View/606/0/thecus-raid-roaming-table] 有內建硬碟複製功能 磁碟複製(Disk Clone)完成後,請將NA...