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Knowledgebase : Services & Functions
ADS (Windows 2003 Doamin) Support configuration example If the problem still exists, please submit a ticket and provide the following information for troubleshooting. - Please use "WAN" port to connect your network. - AD Server operating system. (Win...
關於 Windows Active Directory Service 的設定,請參考附件裡的範例檔案:
As for the AD issue, the "lost connection" doesn’t really mean lost connection with ADS, it just didn't get time from AD Server, however, we already change the wording from "The ADS server xxx.yyy.com connection was lost." to "Una...
Please refer to "Mac OS X 10.5.2 Update", it includes an update for "Addresses a hanging issue that may occur when connecting to an AFP network volume". http://docs.info.apple.com/article.html?artnum=307109-en In case if your Leopa...
Cannot join AD server or access shares after updating NAS firmware or AD server Please verify the following Samba/CIFS settings in the NAS GUI if you cannot join the NAS into the AD anymore after you have updated the NAS firmware or AD server: Server Sig...
Could I install an USB scanner or multiple printer on NAS' usb port? The NAS system supports USB printer with IPP protocol only, and it is not compatible with scanner or multiple function printer which included with printer . Thus even multiple printer l...
Currently Thecus N2100 / N4100+ / N5200 / N5200PRO support Playstation 3 (PS3) V2.10 via DLNA / MEDIABOLIC in JPG / PNG / MP3 / MPEG2 format. N2100 supports DivX format with latest firmware release v2.1.09 and media patch. http://www.thecus.com...
For OS5 X64 V2.06.x, OS7 or above version please try on "nas_mib.tar" which have new updated, and also this file build in NAS ADMIN WEB SNMP page just ned click DOWNLOAD to download. elder version: Attached file (net-snmp-mib.zip) contains the MIB files...
You will need upgrade the firmware to 1.00.30 or above (at this moment, BETA version only). Please contact Thecus technical support. 
N299 doens't support WEB Camera, but it supports Vivotek PT7137 IP Camera for snapshot picture by interval 1/2/5/10/60 seconds & schedule function.
N3200 doesn't support WOL function, but N3200PRO, M3800, N4100PRO and N5200PRO support the WOL function. The following link about user's manual for your reference: http://www.thecus.com/download/manual/N3200PRO/N3200PRO_UM_V11_EN.pdf http://www.th...
Q: Why can't I connect to FTP server? A: Here are some possible causes: If you connect FTP via your local network, please try to connect your NAS and PC directly (without router and switch) to check if they work fine or not. If this w...
Owing to the design concept of NAS is different from a traditional FTP server, FTP users won't enter their home directory when logged in. Te FTP root folder is with read-only permission and FTP users have to manually change to sub-folders to put files or ...
問:為什麼我無法連上FTP? 答:無法連上FTP有以下幾種可能: 若是在辦公室或是家中的區域網路內連接FTP,請先嘗試將NAS直接與電腦對接(不經過分享器、路由器等)來測試電腦與NAS端是否運作正常。若是對接使用正常,則可能區網內中間的節點(分享器、路由器等)的設定或運作有問題。若是對接後仍無法正常使用,請檢查電腦與NAS上的相關設定(可參考下面第3與第4點)。 若是透過網際網路來連接FTP,請確認網路的相關設定與port皆已設定開放完成。若您的NAS是接在IP分享器上,請您先在分享器上...
About On-The-Go (OTG) function:Please confirm the N1050 with battery pack: we must confirm the power pack with high enough capacity as like full charged or Oxyride / Lithium batteries. According to our test, the traditional alkaline battery would out o...
Following 3 ways to publish the FTP on the Internet for your reference: 1. Public Fixed IP (most easy, not recommend) Just assign a public fixed IP on the NAS WAN/LAN1 port. 2. DMZ (easy, not recommend) Enable Router DMZ functi...
A NFS (network file system) is any computer file system that supports sharing of files, printers and other resources as persistent storage over a computer network. The following document is a guide to setup NFS sharing. Setup an NFS Share ( http://...
How LDAP work with SAMBA If join LDAP and the FTP working but SAMBA doesn't, it is cause from LDAP server without related SAMBA password configure for user, thus need add following password configure for each user from LDAP: objectClass: sambaSamAccount...
How RSYNC backup between Thecus and Synology Please download following PDF files: How_Thecus_RSYNC_backup_to_Synology_V1.0.pdf How_Synology_RSYNC_backup_to_Thecus_V1.0.pdf
How to access data if NAS out of order or end of life? 1. Contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference: http://www.thecus.com/wtb.php [http://www.the...
How to change the hostname from Thecus ID'DDNS 1. You must have activated Thecus ID(your email) & password. 2. Logout Thecus ID from NAS Thecus ID page. 3. Login with your Thecus ID & password, but the DDNS hostname as you preferred. In brief words: 1...
How to change the name of workgroup for Windows (SAMBA)The workgroup item under AD SUPPORT item, and followng steps for your reference: OS5:ADMIN WEB UI->USER AND GROUP AUTHENTICATION->ADS SUPPORT->WORK GROUP/DOMAIN NAME-> modify to your own g...
How_to_configure_port_forward_DDNS_THECUSID-V0.1 Some user unable access NAS from internet smoothly or have configure UPnP port forward but not working sometime. Thus we arrange a guide for user step by steps to: 1. Configure NAS IP to correct static ...
How to count NAS BTU Generally Thecus NAS 1W about 4.265BTU/hr (Redundant power 4.2652BTU/hr ), thus we could converter from watt from power supply, also we could found the power supply specification from NAS specification: http://www.thecus.com [http:/...
How to enable HDD SMART 1. Generally HDD default the SMART function enabled, but in some case this function would disabled on unknown user or reason. 2. In order to get correct HDD health status from HDD, please try from following path to enable HDD SMART...
How to get password of Thecus ID back, If forget the Thecus ID? If forget Thecus ID password, please visit following link and choose FORGET PASSWORD: http://thecusid.thecuslink.com/mythecusid/ [http://thecusid.thecuslink.com/mythecusid/] ------------...
 Please refer to http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=87&nav=0,11
Here is an example shows how to join Windows Domain
Example:1. NAS IP is 192.168.1.100 and 2 writeable user "aaaa" & "bbbb".2. If RAID named RAID111, and enabled the recycle bin function.3. User "aaaa" delete some files via SAMBA protocol or Windows network.3. Access to th...
How to reset N2800 back to factory default. (OS5 X64) (OS7) OS7: (V3.x.x) 1. Download the attached zip file "OS7_Reset_Default_v0.1.zip". 2. Unzip the file "OS7_Reset_Default_v0.1.zip". 3. Put folder "gofactory" to the root of USB path. 4. Plug the USB ...
How to reset the N6850 N8850 N10850 (toptower) RED warning LED? If NAS have error log as like wrong admin password or RAID issue, would triggered the RED warning LED up. And following 2 method able to reset this RED warning LED. A. From NAS front pa...
How to resolve AFP permission issue, CNID DB error or .AppleDB error. If via AFP access NAS but get AFP permission issue, CNID DB error or .AppleDB error, please try from MAC via FTP or SAMBA access to NAS, if it is working correctly, and should related...
Thecus NAS support to set permission on root folder.  If you need to set permissions on file level, you would need to config in Microsoft Windows. The following links are for your reference: http://www.microsoft.com/resources/documentation/windows/xp...
How to upgrade OS5 X32 FW via USB upgrade tool 0. Please download USB Tool as below or https://www.dropbox.com/s/8lz7y6tjgj2phoc/X32_usb_upgrade_1.0.9.1.zip [https://www.dropbox.com/s/8lz7y6tjgj2phoc/X32_usb_upgrade_1.0.9.1.zip] 1. Arrange an empty USB ...
How upgrade brand new empty N5810 from OS5 to OS7 via USB   Please try following steps to re-flash the USB DOM back to N5810: 1. Please download the attached USB tool " X64_USB_UPGRADE.zip" 2. Please unzip the downloaded file. There should be a fo...
Please refer to attachment How_Windows7_connect_to_VPN_Server_L2TP_IPSec.pdf
If my HDD, RAID, NAS or SAN is damaged or failed, what should I do to get my data? If your failed or damaged HDD is under warranty, then contact the HDD manufacturer RMA may swap it for a new one. However, if you want to get your data from the damaged H...
IF N2310 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue: A-USB Flash Please update N2310 internal MB OS to latest version: http://esupport.t...
IF N4310 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue: A-USB Flash Please update N4310 internal MB OS to 828 and then update to 867: N4310 ...
If NAS install LSI SAS 9200-8e to linking D16000 but unbootable. A. We need prepare an USB driver as a Free DOS bootable disk from: http://rufus.akeo.ie/ [http://rufus.akeo.ie/] or https://github.com/downloads/pbatard/rufus/rufus_v1.1.7f.exe [https://gi...
Due local display via VGA/HDMI need share system memory, if you have no this function anymore would let all memory for NAS, please refer to following patch ******************For OS7 if need no the HDMI/VGA local display function****************** Please...
If RAID degraded how should I do? If we created RAID 5 from HDD1, 2, 3 & 4, but system warning about RAID degraded, please check following steps: * Check from NAS ADMIN WEB page -> STORAGE -> RAID MANAGEMENT page, to check which HDD out of RAID. The...
The Nsync function is designed to backup data to remotely through network, the NAS cannot backup to itself
iSCSI Quick Configuration Guide 32-bit FW edition
First, it's important to understand that the creation of file shares is a part of the Windows Server 2003 Server service. However, the Server service starts before the iSCSI Initiator does. That basically means that the system is trying to put the ca...
Due system limitation that following models will off limited support. DAS I4500 / I5500 I8500 N199 / N299 N0204 miniNAS  N1050 / N2050 N1200 N2100 N2200 N2200EVO N2200Plus N3200 N3200PRO / M3800 N4100 / N4100Plus N4100EVO 1U4500 1U4600 N5200 / N5200PRO
MOTION EYE USB & IPCAM compatibility list. Motion - Working Devices.. This application / module base on MOTION, and the front end called MOTION EYE, and following Working Devices for your reference: http://www.lavrsen.dk/foswiki/bin/view/Motion/WorkingD...
Please refer to http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=86&nav=0,10
N2520 N2560 N4520 N4560 OS6.1 build latest USB upgrade Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21.t1 (since 2015/Oct/05) N2520=N2560=N4520=N4560 A. Download 1.1GB ZIP file from: http://www.thecus.com/Downloads/DOM/Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21....
N5200 的 USB Port 主要功能有 1. 接USB外接式硬碟/隨身碟 要讓N5200偵測到USB外接式硬碟/隨身碟,USB外接式硬碟/隨身碟需先在PC上格式化過。N5200支援的檔案系統有FAT16/32、NTFS (*1)以及ext3 2. 接印表機讓N5200變成印表機伺服器 Windows PC要如何新增N5200印表機請參考使用者手冊62~63頁說明。 這裡提醒您,N5200使用的是通用型印表機驅動程式,它與多數的印表機相容,但可能仍與極少部份的印表機有不相容的情況。如果遇...
NAS can't power up or LCM/OLED stay at "Self Testing..." Since power NAS up in 5~10 sec should have the BIOS ready beep. If can't hear this beep which means could related to NAS HW issue. Please confrim all realted connector been linking corretly (as li...
Please try to power on the N5200 without drives to see if the NAS can be boot up properly. Please do not worry about the data, the RAID can be recognized by another N5200, and all the data still exist in the RAID. In case the NAS still unable to comp...
Nsync is a folder-to-folder level synchronization/backup function brought by Thecus NAS N8800 / N7700 / N5200 / N4100+ WAN port. The backup task could be scheduled periodically or manually start it whenever you want. Basically you will need a target machi...
Nsync & Rsync Support table  Nsync   Rsync Backup in UI   Rsync Backup Module   Rsync Target Server  1U4200XXX v v v 1U4500 ...
Q: WHAT'S THE SAME POINT BETWEEN NSYNC AND RSYNC? A: For Thecus NAS, both Nsync and Rsync are folder-to-folder level synchronization/backup function. Users can use Nsync/Rsync to backup data to other devices. Q: WHAT'S THE DIFFERENCE BETWEEN NSYNC AND...
NVR-How to add local host as exception site As enclosed PDF file: NVR-How_to_add_local_host_as_exception_site.pdf CONCEPT: * VIA XTERM TO OPEN JAVA CONTROL PANEL. * ADD LOCAL HOST AS EXPECT SITE FROM JAVA CONTROL PANEL.   STEPS:  Under LOCA...
OS5 X64 BTRFS snapshot guide: Snapshot_OS5_x64_v2.pdf Each model would keep difference snapshot copy depend on NAS’default DRAM size, and then new copy would replace oldest. 2GB -> 64 4GB -> 128 8GB-> 256 16GB -> 512 Example N2810 2GB DRAM -> 64 N2...
Overview about how Thecus staff check NAS remotely For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 1. P...
1U4500 / N5200 / N5200PRO support Rsync backup module since firmware 2.00.18.5. This module requires NAS FW 2.00.18.5 or above. However, FW 2.01.xx is not compatible with it, and no plan to support. Maximum number of tasks: 5 Rsync backup modu...
You'll see a function: Encryption Support, when you set your Rsync Target Server setting, If you enable Encryption Support at Rsync Target Server and client's Rsync backup task without enable Encryption, the backup won't transfer with encryption. When c...
RSYNC from MAC OSX terminal to NASrsync -av Downloads aaaa@172.16.67.32::AFP/rsync -av --delete Downloads aaaa@172.16.67.32::AFP/ * “Downloads” is MAC’fodler* “aaaa” is RSYNC server’account, we could configure from ADMIN WEB UI.* “AFP” is NAS root folder....
Secure FTP (Explicit) encryption & SFTP (SSH File Transfer Protocol) Example 1: Explicit FTP over TLS Enable the SFTP from FTP page, please ensure your FTP client utility support the Secure FTP (Explicit) encryption, or choose FILEZILLA. A. Download & i...
If N7700PROV2 or N8800PROV2 power on the NAS, should have a BIOS ready beep since power up in 10 second, if without this beep and LCM still stuck at "Self testing...", please contact with your reseller or local distributor for RMA service.Also s...
Surveillance Station (Center) notes A. Surveillance Station APP support native OS7 NAS, thus unsupported which NAS upgrade from OS5 to OS7 as like Cedraview NAS N2800/N4800/N5550/N7510. N2350 N4350 N2810 N2810PLUS N2810PRO N4810 N4910 N4820 N5810 N5810PR...
To setup IP printer under Windows 7, please refer to http://thecus.kayako.com/default_import/Knowledgebase/Article/View/546/0/adding-ip-printer-on-windows-7 [http://thecus.kayako.com/default_import/Knowledgebase/Article/View/546/0/adding-ip-printer-on-win...
Thecus RAID roaming table: 1. Latest update at 2016 Sep, this table for RAID HDD & data roaming to another compatible NAS only. 2. About configuration & user account please download CONF.BIN and restore on new NAS, and CONF.BIN restore/upload need und...
It helps to disable "file access cache" in the [Samba/CIFS] option if the "Too many files are currently in use" message appears. After change the option, please reboot the NAS. There might be some similar message such as "T...
About the operation of iSCSI, if the users want to restore the iSCSI connection automatically, they have to enable the function of "Automatically restore this connection when the system boots" when log on to target. Usually, the system will ...
When you first time to use "Thecus Setup Wizard", Windows might pop a window to ask you "Keep blocking" or "Unblock" the application. You should click "Unblock" and Setup Wizard will work properly. If you has click "Keep Blocking", this guide will tell yo...
Upgrade Orbweb.me to v4.0 To upgrade to the new version please do the following: 1. If you are new to Orbweb.me, sign up for an Orbweb.me account from here. 2. Download the latest host software from https://orbweb.me/download/ [https://orbweb.me/downloa...
The WOL device needs utility which support WOL function to trigger remote WOL device wake up. There is a freeware WOL utility which support wake up WOL device by MAC address. http://gammadyne.com/cmdline.htm#wol
The Apple Filing Protocol (AFP) is a network protocol that offers file services for Mac OS X and original Mac OS. For more detail, please refer to Wikipedia, http://en.wikipedia.org/wiki/Apple_Filing_Protocol
About Jumbo Frame, you may refer to Wikipedia: http://en.wikipedia.org/wiki/Jumbo_frame
SAMBA (SMB/CIFS) is a protocol/software for file sharing between difference platform OS, as like file sharing between NAS and Windows PC, thus why we need enabled the SMB/CIFS on NAS configuation  page, and than we just able access the file from Windows...
What is Thecus ID The Thecus ID is a DDNS service from Thecus, as like DYNDNS or NO-IP porvide DDNS service for user, and need NAS have proper IP configuration able access to internet. If OS6 user can't configure from Intelligent NAS at first, we could sk...
Windows Server Backup to NAS, this option is for all Thecus NAS with 32bit firmware.1U4200XXX / 1U4600 / N0503 / N3200XXX / N4100PRO / N4200 / N4200PRO / N4200ECO / N5200XXX / N5500 / N7700 / N7700SAS / N7700PLUS / N7700PRO / N8200XXX / N8800 / N8800SAS...
What ports encrypt DATAGUARD or RSYNC used? DATAGUARD or RSYNC encrypt transmit over internet what ports need to forward on rsync target side? (DATA GUARD) If need doing DATAGUARD or RSYNC encrypt transmit over internet, it is need configure the port ...
What the difference between Disk Security & RAID encryption? Disk Security base on ATA Securuty protocol between HDD & BIOS: http://www.answers.com/Q/What_is_ATA_Security_Mode http://www.t13.org/documents/UploadedDocuments/docs2006/e05179r4-ACS-Security...
N199 / N299 : 6890~6999N2100 / N4100+ : 2106~2706N3200PRO / M3800 / N4100PRO / N7700 / N8800 : 6881~6999 keyword: bittorrent BT
Why backup between NAS and USB performance slow? 1. Most USB HDD in NTFS file system but under Microsoft patent, even it it workable, but NTFS/FAT USB HDD unable to get full speed on the NAS. 2. Thecus NAS default in EXT3/4 file system, if need running ...
Due to hardware related limiation the N2800 N4510U N4800 N5550 & N7510 support up to XMBC (13.x) only, and have no Kodi 14.x or further version support. FOR N2800, N4510U, N4800, N5550, N7510 ON OS5 X64: IF NAS FW IS V2.06.02.6 OR ABOVE: 1. Make sure th...
The data space and other service such as iSCSI target and target USB(*1) are allocated at RAID volume. In default, the data space is 95% when you create the RAID volume, therefore, the left space that you can create iSCSI target is up to 5%. For exampl...
Why MAC time machine is working before, but doesn't work anymore after NAS or MAC been updated? Due to MAC'time machine version udpated, some user couldn't get time machine work, thus need establish AFP connection before Time machine, please try with fo...
Why my Acronis key doesn't work? * Please check the serial text again, as like vv => w or some character issue. * For some case the serial number label on CD package unable to work with Thecus OEM version Acronis, please visit https://www.acronis.co...
Why my NAS Thecus ID / DDNS already in use? If confirm your email been activated but system show Thecus ID / DDNS already in use, it is cause from system preset MAC address for Thecus ID, and you could modify by yourself just need log out Thecus ID from...
Why my NAS Thecus ID / DDNS not working sometimes? (ThecusID) 1. Thecus ID/DDNS need access internet to update, please ensure NAS have correct IP configuation able to access internet, as like GATEWAY & DNS most filled and correct. 2. The NAS Thecus ID p...
Why N2520 N2560 N4520 N4560 XBMC idle take high CPU loading. 1. Configure screen server to NONE or BLACK: SYSTEM -> APPEARANCE -> SCREENSAVER -> SCREENSAVER MODE -> NONE or BLACK. 2. Disable the RSS news feeds: SYSTEM -> APPEARANCE -> SKIN -> SHOW RSS...
Once the RAID is finished building, it's time to install the N3200 firmware. Installing the firmware will adding the following features: StatusPrinter ServerWeb CameraNetworkMedia ServerDownload ManagerApple NetworkNFSAccountsAuthentication If you didn'...
With HDD data density going up but reliability, and each HDD model have difference fault tolerance, we try to let user know the HDD latest condition before HDD damaged as possible, thus we make this function to info the HDD latest status for user know: ...
Why NAS performance is slow while trans small size files. Because the small size file would spent more over head for file transmitting and make average speed going down, thus a 1GB file would faster than 100 files in 10MB each. Thus recommend via single...
Why NSYNC show VPN_FAIL Due to NSYNC & RSYNC default through VPN SSL for data transition, due OS5 X32 end of life for a while thus we have no plan to update the VPN SSL, and following suggestion for your reference: * Change to LEGACY FTP SERVER mode...
If user use ZFS as file system, only public folders could be shown through webdisk.
Why performance doesn't improve under Link Aggregation mode? Due network communication protocol limited, the link aggregation have advantage for multiple client trans data during heavy loading period, thus we can't get perfromance advantage via single c...
Why Thecus high memory usage easily? Thecus NAS always take high memory usage for best performance and able to reduce system response time,  thus you don’t need to worry about the memory usage. Normally Thecus NAS memory usage will going up still 9x%  f...
WSS FAQ how to remove or disable Windows Server & Windows Server Essential services IF YOU JUST BRING UP A NEW WSSE, THE WSS2012R2 ESSENTIAL HAVE SETUP WIZARD/DASHBOARD TO CREATE AD SERVER, THUS YOU NEED SKIP AND IGNORE THIS WIZARD AND JOIN AD MANUALLY ...
WSS FAQ How to schedule power on & off on W2000(+) W4000(+) & W5000(+). Please download enclsoed file: "WSS FAQ-How_to_schedule_power_on_&_off_on_W2000(+)_W4000(+)_&_W5000(+).pdf"
Q: 請問NSYNC跟RSYNC有什麼相同的地方? A: 在Thecus NAS中,Nsync跟Rsync都是用來做資料夾同步與備份的功能。使用者可以透過Nsync跟Rsync來將資料備份到其他裝置。 Q: 請問NSYNC跟RSYNC有什麼差別呢? A: 主要的差異請見下表: Nsync Rsync 備份目標 1. 支援Nsync的Thecus NAS 2. FTP server (N2200Plus不支援) 1. 支援Rsync的Thecus NAS 2. 支援...
請參考「 Mac OS X 10.5.2 Update 更新程式」,其更新內容包含了連線到 AFP 網路時發生當機的修正。 http://docs.info.apple.com/article.html?artnum=307109-yh 若您的 Leopard 並未更新到最新版本,請利用 [System preferences > Software Update] 更新。