RSS Feed
News
May
26
Visit Thecus® when they showcase at Computex 2017
Posted by Yvon Lei on 26 May 2017 18:50
Come witness Thecus' latest innovations at the 35th Floor of Taipei 101


Read more »



May
26
2017 Happy Dragon Boat Festival Announcement
Posted by Yvon Lei on 26 May 2017 18:48
Dear Valued Customer,

Thecus HQ will be closed for Dragon Boat Festival between 2017 May/26 and May/30. During which, the technical support team will still be available for basic limited technical inquiries.
For all other matters, we will respond asap upon return to the office on 2017 May 31. Thank you very much for your understanding. Happy Dragon Boat Festival!

Best Regards!
Thecus Support Team
Read more »



Dec
6
Some tips for tech support
Posted by Yvon Lei on 06 December 2016 23:15

Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 8 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would provide you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEBUI->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->Choose TODAY and DOWNLOAD current CONF.BIN.
Rest of NAS model can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.

3. If you case need staff remote check your NAS, please visit following difference ways: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely 

 

 


Read more »



May
27
Overview about how Thecus staff check NAS remotely
Posted by Yvon Lei on 27 May 2015 18:38

Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely

 


Read more »