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Knowledgebase : About Thecus eSupport System
We deeply appreciate your patient and apologize for any inconveniences brought to you! Please double check you have input correct E-mail address, you will not receive any email from Thecus by input a wrong email address. In the mean time, we found som...
At first, user should has a vaild e-mail account to besure that he could reviced the notice e-mail from Thecus eSupport System after the ticket was replied by staff guys. That is why the system need to validate the e-mail address before user submitting ...
What the difference between screen sharing (Teamviewer, Ammyy, showmypc and or on) & port forward. The screen sharing program with the advantage for easy connection & screen sharing, but such communucation via graphy mode, if the bandwidth is low ...
For security reasons, the system allows following files only, PDF / DOC / DOCX / XLS / XLSX / PPT / PPTX / TXT RAR / ZIP GIF / JPG / PNG BIN If you have many files to upload to the system, we will suggest to archive the files first by using 7-zip, or ...
Let me explain about the ticket status. After user submitted a ticket, or replied a ticket, the ticket status will change to "Open" automatically. And after the Thecus guys' reply, the status will change to "Processing". If the sta...
造成您的不便,我們深感抱歉。 請再次確認您註冊時所輸入的電子郵件位址是正確的,若不小心輸入錯誤,自然無法收到系統寄發的認證信件。 同時,我們也有發現,部份的免費電子郵件信箱,會將系統寄發的認證信誤判為垃圾信件,您可能需要在 JUNK 或 SPAM 信匣中搜尋。 未經驗證的 Email 帳號,會在三天內自動被系統清除。若您有任何關於註冊上的問題,歡迎您寫信到 register@esupport.thecus.com 。這個信箱僅接受註冊相關的問題,其它技術支援問題會被自動忽略。
因為安全性理由,我們僅針對以下檔案開放上傳: PDF / DOC / DOCX / XLS / XLSX / PPT / PPTX / TXT RAR / ZIP GIF / JPG / PNG BIN 為方便解決您所遇到的問題,技術支援人員會希望您能上傳系統設定 (conf.bin) 或是其它系統截圖等。若你有大量檔案需要上傳到線上服務系統,我們會建議您將所有的檔案利用 7-zip, WinRAR 等程式將它壓縮成一個檔案後再上傳。