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Knowledgebase : OS6
Can OS6 RAID HDD able roaming between N2310 & N2520 N2560 N4520 N4560? Due to N2310 base on power pc structure, and N2520 N2560 N4520 N4560 from ARM, thus the OS6 RAID HDD unable roaming to each other. N2310 RAID HDD can't roaming to N2520 N2560 N4520 N...
How reset N2520/N2560/N4520/N4560 to factory default. WAY 1. A. Power up NAS. B. Since system power up ready, press the RESET button for 3 second or more until a beer sound occurred. C. System going to reboot and back to default setting. D. IP is DHCP p...
How migrate N2520 N2560 N4520 N4560 OS6.0 to OS6.1 and keep RAID volume & data 1. How migrate OS6.0 to OS6.1 and keep RAID volume & data http://www.thecus.com/Downloads/beta/DOM/How%20migrate%20OS6.0%20to%20OS6.1%20and%20keep%20RAID%20volume%20&%20data....
How OS6 N2310 N4310 N2520 N2560 N4520 N4560 set partition name back How _N2310_set_partition_name_backEAMDE file & “gofactory” into an USB root folder. * Unzip and copy REAMDE file & “gofactory” into an USB root folder. * Please USB and HDDs into ...
How to access data if NAS out of order or end of life? 1. Contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference: http://www.thecus.com/wtb.php http://www.thec...
How to change the hostname from Thecus ID'DDNS 1. You must have activated Thecus ID(your email) & password. 2. Logout Thecus ID from NAS Thecus ID page. 3. Login with your Thecus ID & password, but the DDNS hostname as you preferred. In brief words: 1...
How to clean N2310 N4310 N2520 N2560 N4520 N4560 (OS6) HDD up and doing a brand new initial. **CAUTION THIS ACTION WOULD REMOVE ALL DATA ON THE HDD** Please download following USB tool and steps: http://www.thecus.com/Downloads/FW/OS6/OS6_clean_HDD_up...
The N2520 N2560 N4520 N4560 doesn’t link X86 PC have BIOS to manage the power status after power break, but the MB have a jumper at location J16 to configure as default or always on: J16 Pin 1-2 -> Button on (default). J16 Pin 2-3 -> Always on   ------...
How_to_configure_port_forward_DDNS_THECUSID-V0.1 Some user unable access NAS from internet smoothly or have configure UPnP port forward but not working sometime. Thus we arrange a guide for user step by steps to: 1. Configure NAS IP to correct static ...
How to confirm N2520 N2560 N4520 N4560 OS6 NAS able to get the update?****************If it is OS6.build_168~176 (N2520 N2560 N4520 N4560)**************** 1. Please confirm your PC or NAS able to get correct IP from download.thecuslink.com and IP should b...
How to count NAS BTU Generally Thecus NAS 1W about 4.265BTU/hr (Redundant power 4.2652BTU/hr ), thus we could converter from watt from power supply, also we could found the power supply specification from NAS specification: http://www.thecus.com [http:/...
How to get password of Thecus ID back, If forget the Thecus ID? If forget Thecus ID password, please visit following link and choose FORGET PASSWORD: http://thecusid.thecuslink.com/mythecusid/ [http://thecusid.thecuslink.com/mythecusid/] ------------...
How to install Plex on N2310 & N4310 Due Plex policy changed, since 2016 Jul Plex unable to support N2310 & N4310 Power PC & early version ARM CPU, thus please install latest PLEX from NAS OFFICIAL APPLICATION page directly. If you need offline copy, ...
How to reinstall N2310 OS? A. Please confirm or flash your NAS to following OS6 latest build version: http://esupport.thecus.com/Knowledgebase/Article/View/240/0/n2310-os6-build-latest-usb-upgrade [http://esupport.thecus.com/Knowledgebase/Article/View/2...
How to remove N2310 N2520 N2560 N4520 N4560 OS6 from HDD and keep data, than doing a new OS initial? **CAUTION THIS ACTION WOULD REMOVE OS6 ON THE HDD, EVEN DATA WOULD EXISTED, BUT NEED INITIAL THE OS6 AND DATA WILL AVAILABLE AGAIN BY INTELLIGENT NAS** ...
How to resolve AFP permission issue, CNID DB error or .AppleDB error. If via AFP access NAS but get AFP permission issue, CNID DB error or .AppleDB error, please try from MAC via FTP or SAMBA access to NAS, if it is working correctly, and should related...
Please refer to attachment How_Windows7_connect_to_VPN_Server_L2TP_IPSec.pdf
IF N2310 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue: A-USB Flash Please update N2310 internal MB OS to latest version: http://esupport.t...
If N2310 HW replaced but can't access to RAID data. If latest INTELLIGENT NAS V1.01.20 (http://install.thecus.com) unable help you to login NAS directly. But asking to "Create RAID", "ASSIST RIAD" or related message, please arrange following steps for o...
IF N2520 N2560 N4520 N4560 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) IF HDD & RAID IS HEALTH 1. Please arrange another same model NAS. 2. Via USB upgrade tool upgrade NAS HW to latest version. http://thecus.kayako.com/default_import/Knowle...
IF N4310 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue: A-USB Flash Please update N4310 internal MB OS to 828 and then update to 867: N4310 ...
If RAID degraded how should I do? If we created RAID 5 from HDD1, 2, 3 & 4, but system warning about RAID degraded, please check following steps: * Check from NAS ADMIN WEB page -> STORAGE -> RAID MANAGEMENT page, to check which HDD out of RAID. The...
N2310 OS6 build 867 (since 2015/Jun/25) A. Download ZIP file from: http://www.thecus.com/Downloads/DOM/N2310-USB.2.1.2-FLASH-867.zip [http://www.thecus.com/Downloads/DOM/N2310-USB.2.1.2-FLASH-867.zip] or https://www.dropbox.com/s/1u550z8d4mtu1wt/N2310-U...
N2520 N2560 N4520 N4560 OS6.1 build latest USB upgrade Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21.t1 (since 2015/Oct/05) N2520=N2560=N4520=N4560 A. Download 1.1GB ZIP file from: http://www.thecus.com/Downloads/DOM/Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21....
N4310 OS6 build 828 JM patch (since 2015/Apr/28) A. Download 474MB ZIP file from: http://www.thecus.com/Downloads/DOM/N4310-USB.2.1.2-FLASH-828_JM_patch.zip [http://www.thecus.com/Downloads/DOM/N4310-USB.2.1.2-FLASH-828_JM_patch.zip] B. Please unzip to ...
Seagate ST8000AS0002 SMR HDD We afraid this HDD have some difference behavior as like extra long latency, it is difficult for RAID under heady loading or RAID rebuilding, also during file transmitting you could see bandwidth drop even to zero, thus we w...
The OS6 series USB patch/tool compatible to each other (N2310 vs N2520 N2560 N4520 N4560)? Due to N2310 base on power pc structure, and N2520 N2560 N4520 N4560 from ARM, thus the USB tool/patch incompatible to each other.
Thecus RAID roaming table: 1. Latest update at 2016 Sep, this table for RAID HDD & data roaming to another compatible NAS only. 2. About configuration & user account please download CONF.BIN and restore on new NAS, and CONF.BIN restore/upload need und...
Why my Intelligent NAS can't discover the N2310 N4310? OS6 1. Please confirm the Intelligent NAS update to latest version. http://install.thecus.com/ [http://install.thecus.com/] 2. Check Windows firewall from WINDOWS START => search programs and files ...
Why my NAS Thecus ID / DDNS already in use? If confirm your email been activated but system show Thecus ID / DDNS already in use, it is cause from system preset MAC address for Thecus ID, and you could modify by yourself just need log out Thecus ID from...
Why my NAS Thecus ID / DDNS not working sometimes? (ThecusID) 1. Thecus ID/DDNS need access internet to update, please ensure NAS have correct IP configuation able to access internet, as like GATEWAY & DNS most filled and correct. 2. The NAS Thecus ID p...
Why my OS6 NAS space running up quickly? If NAS available space runing up easily, please confirm the SAMBA Allocated buffering size at Disabled position. EX: OS6.Build_270.1 Please confrim this optyion from N25x0/N45x0 ADMIN WEB UI PAGE -> LEFT UPPER ...
Why my Thecus ID is ready, but can't access NAS date from internet? 1. Please confirm your ROUTE have UPnP port management support and enable. EX1: page 101 about "To turn on Universal Plug and Play" from NETGEAR R6250 http://www.downloads.netgear.com/f...
Why Thecus high memory usage easily? Thecus NAS always take high memory usage for best performance and able to reduce system response time,  thus you don’t need to worry about the memory usage. Normally Thecus NAS memory usage will going up still 9x%  f...