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If N2310 HW damaged how to access data again. (RAID data rescue)(Eng,繁中,簡中­)
Posted by Yvon Lei on 09 June 2017 18:02

If N2310 HW damaged how to access data again. (RAID data rescue)

Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue:

A-USB Flash
Please update N2310 internal MB OS to latest version:
http://esupport.thecus.com/Knowledgebase/Article/View/240/0/n2310-os6-build-827-usb-upgrade
If blue power LED blinking over 30 mins means this unit have HW issue please goto item E.

B- Choose one of item depend on you condition.
B-1. (If went to keep user data) Via following USB tool remove HDD OS but keep data for a brand new initial:
http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial
B-2. (If went to clean all data out) Via following USB tool clean HDD OS up for a brand new initial:
http://esupport.thecus.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial

C-INTELLIGENT NAS
Download latest Intelligent NAS from http://install.thecus.com and initial the N2310

D-AMDIN UI
D-1.Download latest or beta for ADMIN WEB UI upgrade file from:
http://www.thecus.com => Linux NAS => N2310 => Downloads => Firmware => http://www.thecus.com/sp_download_page.php?TYPE_ID=3&PROD_ID=97
D-2.Login ADMIN WEB UI PAGE->LEFT UPPER CORNER A GEAR BOX ICON -> CONTROL PANEL -> OFFICIAL NAS APPLICATION -> manual upload latest N2310 FW -> UPDATE, and then reboot NAS.

E-Only power NAS off automatically means USB upgrade successfully, once blue power LED keep blinking over 30 mins, please swap an USB driver to retry again.

F-Once above action can't make NAS back to work, or blue power LED keep blinking without power NAS off automatically, please contact with your reseller, local distributor or Thecus Branch office for RMA service directly.

Distributor
http://www.thecus.com/wtb.php

Thecus Branch office
http://www.thecus.com/about_contact.php

In US & Canada please contact with Thecus US directly for RMA service and following Thecus info for your reference:
rma_us@thecus.com
Address: 1772 McGaw Ave., Irvine, CA 92614

 

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如果 N2310 硬體發生問題要如何存取資料 (RAID 資料救援)

請依以下步驟操作

A- USB 隨身碟重刷固件
請更新 N2310 內建主板OS到最新版本:
http://esupport.thecus.com/Knowledgebase/Article/View/240/0/n2310-os6-build-827-usb-upgrade#TC
如果藍燈閃爍超過30分鐘, 表示硬體問題, 請進行E.
如果做完此步驟, 能存取資料了, 請先備份, 備份完, 建議進行BCD步驟讓系統OS重新初始化.

B- 視您的情況選擇其中一種.
B-1. (如果要保留資料) 用以下USB 隨身碟工具清除硬碟OS但保留資料以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial 
B-2. (如果不需保留資料) 用以下USB 隨身碟工具完全清除硬碟以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial 

C-INTELLIGENT NAS
下載最新版本http://install.thecus.com並初始化N2310

D-管理者介面
D-1.從管理者介面更新以下連結下載的最新版本:
http://www.thecus.com → Linux NAS → N2310 → Downloads → Firmware → http://www.thecus.com/sp_download_page.php?TYPE_ID=3&PROD_ID=97
D-2.登入管理者介面 → 左上角的齒輪符號  →  控制台  →  NAS 官方應用程式 →  手動上傳更新版本N2310 版本  →  更新, 然後重啟 NAS.

E-如果以上操作無法讓NAS正常運作, 請連繫台灣維修中心送修 0910-530-800

 

=============================================================================

如果 N2310 硬件发生问题要如何存取数据 (RAID 数据救援)

请依以下步骤操作

A-U盘重刷固件
请更新 N2310 内建主板OS到最新版本:
http://esupport.thecus.com/Knowledgebase/Article/View/240/0/n2310-os6-build-827-usb-upgrade#SC
如果蓝灯闪烁超过30分钟, 表示硬件问题, 请进行E.
如果做完此步骤, 能存取数据了, 请先备份, 备份完, 建议进行BCD步骤让系统OS重新初始化.

B- 视您的情况选择其中一种.
B-1. (如果要保留数据) 用以下U盘工具清除硬盘OS但保留数据以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial    http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial
B-2. (如果不需保留数据) 用以下U盘工具完全清除硬盘以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial    

C-INTELLIGENT NAS
下载最新版本http://install.thecus.com 并初始化N2310

D-管理者介面
D-1.从管理者介面更新以下连结下载的最新版本:
http://www.thecus.com → Linux NAS → N2310 → Downloads → Firmware → http://www.thecus.com/sp_download_page.php?TYPE_ID=3&PROD_ID=97
D-2.登入管理者介面 → 左上角的齿轮符号  →  控制台  →  NAS 官方应用程序 →  手动上传更新版本N2310 固件  →  更新, 然后重启 NAS.

E-如果以上操作无法让NAS正常运作, 请连系送修
華北區授權技術服務中心- 北京科华嘉业科贸有限公司
电 话:010-82624003
邮 箱:kehuajiaye@126.com
地 址:北京苏州街20号1号906

華東區授權技術服務中心- 上海昂兴信息技术有限公司
电 话:021-51088018
邮 箱::zouyong@angxing.net.cn
地 址:上海市普陀区真南路1730号11号楼2楼

華南區授權技術服務中心- 深圳市昌讯电脑技术有限公司
电 话:0755-25408816 0755-25408887
邮 箱:szchangxun@88nas.com
地址:深圳市福田区华强北振兴路赛格科技园四栋东11楼D04室

 

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