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WSS FAQ Windows (Storage) Server 2012 R2 Products and Editions Comparison For W8900 W12000 & W16000 please visit following link from Microsoft: http://www.microsoft.com/en-us/download/details.aspx?id=41703&WT.mc_id=rss_alldownloads_all [http://www.mic...
WSS FAQ How to restore WSS/WSSE backup 1. According from Microsoft follwoing link, it is need WSS/WSSE installation media: Restore or repair your server running Windows Server Essentials https://technet.microsoft.com/en-us/library/jj593197(v=ws.11).aspx...
用USB工具只会将系统回复至出厂默认值,但不会影响到储存在NAS中的数据。此动作将会使所有NAS上的账号密码与网络相关设定回到出厂设定。必须手动重新建立使用者账号及权限。 用U盘回复出厂默认值的步骤如下: 请下载附件U盘工具: 1. 请准备一支空的U盘, 格式需为 FAT / FAT32。 2. 请下载附件的档案,将档案解压缩后会有 [factory_test.sh] & [usb_reset_default] 2个档案。 3. 将这两个档案复制至U盘。 4. 将NAS关机。(将硬盘移...
Here is the steps to access your home directory in OS7: via Windows File Manager with SAMBA/SMB/CIFS 1. Clear credentials on your Windows first. See this link for details. [ http://thecus.kayako.com/default_import/Knowledgebase/Article/View/686/0/how-to...
Cannot join AD server or access shares after updating NAS firmware or AD server Please verify the following Samba/CIFS settings in the NAS GUI if you cannot join the NAS into the AD anymore after you have updated the NAS firmware or AD server: Server Sig...
For OS5 X64 V2.06.x, OS7 or above version please try on "nas_mib.tar" which have new updated, and also this file build in NAS ADMIN WEB SNMP page just ned click DOWNLOAD to download. elder version: Attached file (net-snmp-mib.zip) contains the MIB files...
Does N5550 W5000 or W5000+ support mini PCI-E or mSATA? N5550 W5000 or W5000 have a slot for MINI PCI-E but mSATA, even it is same slot layout but without related mSATA signal, but this slot is a reserved function thus current no utility or FW able to s...
Does XBMC/KODI support remote control? 1. Try from "Kore, Official Remote for Kodi" from your mobile device: https://play.google.com/store/apps/details?id=org.xbmc.kore https://itunes.apple.com/tw/app/official-kodi-remote/id520480364?mt=8 And enable fro...
If V1.05.00.22 can't add the HDD as spare while RAID degraded under some condition, please upgrade to V1.05.00.23 to fix this issue. http://www.thecus.com/Downloads/beta/FW/N4100EVO_FW_1.05.00.23.rom [http://www.thecus.com/Downloads/beta/FW/N4100EVO_FW_1...
If there is XFS error on EVO model, please try to download and upgrade firmware to version 1.05.00.23 firstly: http://www.thecus.com/Downloads/beta/FW/N4100EVO_FW_1.05.00.23.rom [http://www.thecus.com/Downloads/beta/FW/N4100EVO_FW_1.05.00.23.rom] After u...
How downgrade brand new empty N5810 from OS7 to OS5 via USB Please try following steps to re-flash the USB DOM back to N5810: 1. Please download the attached USB tool "OS7_Upgrade_FW_v0.1.zip" or https://www.dropbox.com/s/ul6dcmaynrz9tvs/OS7_Upgrade...
How much screws for 3.5" HDD? 4 or 6? The 3.5" HDD default design for 4 screws, due certain HDD need extra inner space for more disk platter and move 2 tradition screw holes location to the edge, thus some new HDD tray have this new screw holes only, fo...
How OS6 N2310 N4310 N2520 N2560 N4520 N4560 set partition name back How _N2310_set_partition_name_backEAMDE file & “gofactory” into an USB root folder. * Unzip and copy REAMDE file & “gofactory” into an USB root folder. * Please USB and HDDs into ...
How OS7 auto firmware (FW) update? If able to access internet for Thecus FW server and system would check & download FW on every Monday 00:00, since user reboot NAS from ADMIN WEB page or front power button, and system would auto update downloaded FW au...
How OS7 roll back to OS5 NOTE: ROOT FOLDERS CREATED WITH OS7 THROUGH THE GUI (CONTROL PANEL -> SHARED FOLDER) ARE NOT VISIBLE WITHIN OS5, SO PLEASE BACKUP THIS DATA FIRST BEFORE DOWNGRADING TO OS5. * If you could login NAS ADMIN WEB page. * Uploa...
How to access data if NAS out of order or end of life? 1. Contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference: http://www.thecus.com/wtb.php [http://www.the...
How to change the hostname from Thecus ID'DDNS 1. You must have activated Thecus ID(your email) & password. 2. Logout Thecus ID from NAS Thecus ID page. 3. Login with your Thecus ID & password, but the DDNS hostname as you preferred. In brief words: 1...
How to configure NAS boot from DVD or USB driver. W2000 W2000+ W4000 W4000+ W5000 W5000+ 1. Plug USB driver into NAS back panel (black) USB2.0 port, and USB keyboard. 2. Power up NAS & press F2 into BIOS. 3. Config BIOS boot menu booting from USB driver...
How_to_configure_port_forward_DDNS_THECUSID-V0.1 Some user unable access NAS from internet smoothly or have configure UPnP port forward but not working sometime. Thus we arrange a guide for user step by steps to: 1. Configure NAS IP to correct static ...
How to configure subfolder ACL 1. The root folder (first level) need create from NAS ADMIN WEB page. 2. Subfolder need create from Windows, FTP or else protocol. 3. Subfolder ACL need configure from NAS ADMIN WEB page. 4. Each ALC page have a check box ...
How to count NAS BTU Generally Thecus NAS 1W about 4.265BTU/hr (Redundant power 4.2652BTU/hr ), thus we could converter from watt from power supply, also we could found the power supply specification from NAS specification: http://www.thecus.com [http:/...
How to disable & enable HA If went to change something as like network configuration, it is need pasue/disable HA model first, and following steps for your reference: How to disable HA: Login HA "ACTIVE" NAS -> HA page -> DISABLE -> choose DISABLE bot...
How to downgrade OS5 X64 NAS FW ***CAUTION!! THIS OPERATION WOULD MAKE YOUR SYSTEM MALFUNCTION OR DATA LOSE!*** ***PLEASE CONSULT FROM THECUS TECH SUPPORT STAFF FIRST!!*** For some reason need to downgrade NAS FW, please upload following patch via FW...
How to enable BitLocker on Windows Server 2012 R2 http://thesolving.com/storage/how-to-enable-bitlocker-on-windows-server-2012-r2/ [http://thesolving.com/storage/how-to-enable-bitlocker-on-windows-server-2012-r2/]
How to enable HDD SMART 1. Generally HDD default the SMART function enabled, but in some case this function would disabled on unknown user or reason. 2. In order to get correct HDD health status from HDD, please try from following path to enable HDD SMART...
How to get password of Thecus ID back, If forget the Thecus ID? If forget Thecus ID password, please visit following link and choose FORGET PASSWORD: http://thecusid.thecuslink.com/mythecusid/ [http://thecusid.thecuslink.com/mythecusid/] ------------...
How to install Plex on N2310 & N4310 Due Plex policy changed, since 2016 Jul Plex unable to support N2310 & N4310 Power PC & early version ARM CPU, thus please install latest PLEX from NAS OFFICIAL APPLICATION page directly. If you need offline copy, ...
How to make root share folder un-browseable or hidden OS5 X32 & X64 SERIES Home > Storage > Share Folders > choose a folder > Samba > Browseable > No > Apply. OS6 Control Panel > File Sharing/Privilege > Shared Folder > Samba > Browseable > No > Apply...
How to remove "Global" Hot Spare 1. Due "Global" Hot Spare configured on NAS with HDD'serial number, thus please upload following patch to remove this record. 2. This patch executed and no need to reboot. 3. If don't know your NAS suit for which please ...
How to remove Windows saved network password If NAS IP at 192.168.1.123, since we type \192.168.1.123 [http://thecus.kayako.com/staff/Knowledgebase/Article/\192.168.1.123] to enter NAS_public folder and no any account & password need as an anonymous log...
How to reset N2800 back to factory default. (OS5 X64) (OS7) OS7: (V3.x.x) 1. Download the attached zip file "OS7_Reset_Default_v0.1.zip". 2. Unzip the file "OS7_Reset_Default_v0.1.zip". 3. Put folder "gofactory" to the root of USB path. 4. Plug the USB ...
1. Please download OS7_Reset_Default_v0.1.zip & unzip. 2. Copy "gofactory" folder to an empty USB driver root folder. 3. Power NAS off. 4. Plug USB driver to NAS (USB2.0 black port is preferred). 5. Power NAS up. 6. NAS would power off automatically in 3~...
How to reset the N6850 N8850 N10850 (toptower) RED warning LED? If NAS have error log as like wrong admin password or RAID issue, would triggered the RED warning LED up. And following 2 method able to reset this RED warning LED. A. From NAS front pa...
How to resolve AFP permission issue, CNID DB error or .AppleDB error. If via AFP access NAS but get AFP permission issue, CNID DB error or .AppleDB error, please try from MAC via FTP or SAMBA access to NAS, if it is working correctly, and should related...
Please refer to the PDF to setup your HA.
How to stream Thecus OS5 X64 NAS video to Apple TV 1. Please following attachments to configure NAS. 2. This operation would login into NAS via SSH, it is high risky operation and you know the possibility to lose configuration & data, also LOSE TECHNICA...
How to update BIOS for N2810/N2810V2/N2810PLUS/N2810PRO/N4810 1. Prepare an USB Flash in FAT 32 format, non-bootable. 2. Download & unzip follwoing files & folder onto USB flash. N2810 N2810V2 N2810PLUS http://www.thecus.com/Downloads/BIOS/N2810_and_Plus...
How to update to OS7 beta for evaluation. (N2800, N4800ECO, N5550 and N7510) 1. Update to latest OS5 X64 V2.05.12.3 and reboot. (N2800, N4800ECO, N5550 and N7510) http://www.thecus.com/Downloads/beta/FW/Thecus_x86_64_FW.2.05.12.3.cdv_build88850_N2800_N4...
The W2000 W4000 & W5000 support up to 2GBx2=4GB max, if you need upgrade to 4GB memory, and following items for your refrence: 1. Get compatible DRAM from list http://wss.thecus.com/sp_compatibility.php [http://wss.thecus.com/sp_compatibility.php] -> W400...
How upgrade brand new empty N5810 from OS5 to OS7 via USB Please try following steps to re-flash the USB DOM back to N5810: 1. Please download the attached USB tool " X64_USB_UPGRADE.zip" 2. Please unzip the downloaded file. There should be a folder...
How USB upgrade N5810 FW from OS7 to OS7   Please try following steps to re-flash the N5810 USB DOM: 1. Please download the attached USB tool "OS7_USB_Upgrade_v0.2.zip" or https://www.dropbox.com/s/m04gsi8xcxexry5/OS7_USB_Upgrade_v0.2.zip?dl=0 [ht...
Please refer to attachment How_Windows7_connect_to_VPN_Server_L2TP_IPSec.pdf
If HDD damaged or failed but need the data, how should I do? If HDD under warranty the HDD manufacturer RMA would swap and HDD for you, but if went to get the data from damaged HDD, please refer to following option: 1. Please choose HDD which include re...
IF N2310 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue: A-USB Flash Please update N2310 internal MB OS to latest version: http://esupport.t...
If N2310 HW replaced but can't access to RAID data. If latest INTELLIGENT NAS V1.01.20 (http://install.thecus.com) unable help you to login NAS directly. But asking to "Create RAID", "ASSIST RIAD" or related message, please arrange following steps for o...
IF N2520 N2560 N4520 N4560 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) IF HDD & RAID IS HEALTH 1. Please arrange another same model NAS. 2. Via USB upgrade tool upgrade NAS HW to latest version. http://thecus.kayako.com/default_import/Knowle...
If N2520/N2560/N4520/N4560 out of response how should I do? * Please download latest Intelligne NAS from http://install.thecus.com [http://install.thecus.com] to search N2520/N2560/N4520/N4560, and also beware open your Windows firewall or antivirus fi...
IF N4310 HW DAMAGED HOW TO ACCESS DATA AGAIN. (RAID DATA RESCUE) Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue: A-USB Flash Please update N4310 internal MB OS to 828 and then update to 867: N4310 ...
If NAS install LSI SAS 9200-8e to linking D16000 but unbootable. A. We need prepare an USB driver as a Free DOS bootable disk from: http://rufus.akeo.ie/ [http://rufus.akeo.ie/] or https://github.com/downloads/pbatard/rufus/rufus_v1.1.7f.exe [https://gi...
If NAS unable boot into system or no display from VGA or HDMI, please check following possible causes: 1. Since power up without any light up, could be Power Supply Unit or related parts need replacement or RMA service. (Should have no display or video ...
If RAID degraded how should I do? If we created RAID 5 from HDD1, 2, 3 & 4, but system warning about RAID degraded, please check following steps: * Check from NAS ADMIN WEB page -> STORAGE -> RAID MANAGEMENT page, to check which HDD out of RAID. The...
iSCSI Quick Configuration Guide 32-bit FW edition
iSCSI Quick Configuration Guide 64-bit FW edition for V2.04.05b or later This guide is for all Thecus NAS with 64bit firmware. N8900 / N8900V / N12000 / N12000V / N16000 / N16000V / N6850 / N8850 / N10850 / N2800 / N4800 / N5550 / N7700PROv2 / N8800PRO...
A. Install OneDrive App: 1. Login as the admin. Go to [ App Center ] and search "onedrive". 2. Click the app icon and choose "Install". 3. After installing the app, pick "Allow user to use this module". 4. Make sure a user is created on the system. B. L...
MAX. NO OF ISCSI TARGETS MODEL NAME MAX. TARGETS MODEL NAME MAX. TARGETS MODEL NAME MAX. TARGETS N2800/N2810 25 N6850 50 N8900V 25 N4310 25 N7510 25 N8900 50 N4510UPRO-R 25 N7700PROv2 50 N8900PRO 100 N4510...
MOTION EYE USB & IPCAM compatibility list. Motion - Working Devices.. This application / module base on MOTION, and the front end called MOTION EYE, and following Working Devices for your reference: http://www.lavrsen.dk/foswiki/bin/view/Motion/WorkingD...
CONCEPT: * If N12850 series, N16850 series, W12850 & W16850 unable to boot up. * Power supply is AcBel, please clean CMOS battery & BMC cable. * Please refer to N12850_N16850_W12850_W16850_clean_COMS_BMC_cable_V0.1.pdf
N12910SAS N16910SAS W12910SAS W16910SAS how many PCIe slot usable? The N12910SAS N16910SAS W12910SAS W16910SAS have following physical slot: Physical slot: PCIe 3.0 x 16 1slot (PCIE6/4: single at x16 (PCIE6); dual at x8 (PCIE6) / x8(PCIE4) PCIe 3.0 x 8 ...
N2520 N2560 N4520 N4560 OS6.1 build latest USB upgrade Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21.t1 (since 2015/Oct/05) N2520=N2560=N4520=N4560 A. Download 1.1GB ZIP file from: http://www.thecus.com/Downloads/DOM/Thecus_USB_Upgrade.2.0.0-N2520_OS6.1.21....
N2810 support 4K video play from XBMC/KODI? N2810 4K video playback ability related Intel CPU/chipset support HW decode for following format only: H.264 30FPS 3840x2160 H.264 24FPS 4096×2160 And please try on following H.264 24/30FPS files. http...
N4200/N4800PRO/N4800/N4200ECO/N4800ECO Power adapter table N4200/N4800PRO/N4800 adapter is DC19V for BBM/Li battery charge. N4200ECO/N4800ECO adapter is DC12V without BBM/Li battery charge function.    N4200/N4800PRO/N4800 default DC19V adapter N...
N4310 OS6 build 867 (since 2015/Jun/25) A. Download ZIP file from: http://www.thecus.com/Downloads/DOM/N4310-USB.2.1.2-FLASH-867.zip [http://www.thecus.com/Downloads/DOM/N4310-USB.2.1.2-FLASH-867.zip] https://www.dropbox.com/s/xpgq56g0ickgwd7/N4310-USB....
Nsync guide for OS5 X32 N4100 / N4200 / N5200 / N5500 / N7700 series / N8800 series , please refer to attchment files. Thecus N4100 Nsync Quick Guide 2008-08-18.pdf Thecus_nsync_over_internet_quick_guide_20090527.pdf
NVR-How to add local host as exception site As enclosed PDF file: NVR-How_to_add_local_host_as_exception_site.pdf CONCEPT: * VIA XTERM TO OPEN JAVA CONTROL PANEL. * ADD LOCAL HOST AS EXPECT SITE FROM JAVA CONTROL PANEL.   STEPS:  Under LOCA...
OS5 & OS7 - How to DD SATA & USB DOM via Fedora Live USB dongle PLEASE CONTACT TECH STAFF HELP YOU TO CONFIRM YOUR NAS MODEL FIRST, and enclosed PDF file for your reference: How_to_DD_SATA_DOM_via_Fedora_Live_USB_dongle_V0.2.pdf How_to_DD_USB_DOM_via_Fe...
OS5 X64 & OS7 have Telnet client for NAS access to Telnet server? Please via following command to download Telnet client under NAS’SSH console: WGET --NO-CHECK-CERTIFICATE HTTPS://WWW.DROPBOX.COM/S/LMHCXMX9G7V716K/TELNET;CHMOD [HTTPS://WWW.DROPBOX.COM/S...
OS5 X64 BTRFS snapshot guide: Snapshot_OS5_x64_v2.pdf Each model would keep difference snapshot copy depend on NAS’default DRAM size, and then new copy would replace oldest. 2GB -> 64 4GB -> 128 8GB-> 256 16GB -> 512 Example N2810 2GB DRAM -> 64 N2...
* Create NAS user account. * Install & enable Dropbox app/module. * Go to APP CENTER, Dropbox and Click "Allow user to user this module" as following picture. * Log out NAS UI. * Log on DROPBOX WEB site. * Log in NAS UI via NAS "user" account....
OS7 - How to flash N2810 N2810PLUS N2810PRO & N4810 EMMC via USB 1. Please refer to attached PDF guide for more details. 2. Latest version image file here: N2810 V3.01.00.2 https://www.dropbox.com/s/dh7u7wol177wt0h/Thecus_N2810_RESCUE_DOM.v3.01.00.2....
OS7 how to change Workgroup/Domain if without AD join. 1. Please update to OS7 3.01.00.4 or above version. 2. Please go to Control Panel-> PRIVILEGE -> AD -> edit Workgroup/Domain -> Apply
OS7 N2810 XBMC/KODI Airplay According from http://www.weirynet.com/blog/2016/01/20/kodi-airplay-working-with-ios-9 [http://www.weirynet.com/blog/2016/01/20/kodi-airplay-working-with-ios-9] iOS8 support Airplay video & audio SYSTEM -> SETTINGS -> SERVI...
OS7 N2810 XBMC/KODI Youtube playback 1. Accoriding from https://github.com/Kolifanes/plugin.video.youtube/releases download ZIP file and put into NAS https://github.com/Kolifanes/plugin.video.youtube/archive/5.2.1.zip [https://github.com/Kolifanes/plu...
Overview about how Thecus staff check NAS remotely For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 1. P...
Rack mount NAS non slidable & slidable rail installation guide: Please refer to enclosed files: 1. non-slidable-rail-1U-Rack mount instructions.PNG 2. non-slidable-rail-2U-above-Rack mount instructions.PNG 3. slidable-rail-type1-.pdf 4. slidable-rail-typ...
Please download following file: How_to_access_OS5_X32_RAID_data_from_OS5_X64_system_V0.1.pdf OS5 X32 NAS MODEL OS5 X64 NAS MODEL N8800PRO (v1) N8800SAS N8800+ N8800 N7700PRO (v1) N7700SAS N7700+ N7700 N8200XXX N5500 N5200XXX N3200XXX N22...
Seagate ST8000AS0002 SMR HDD We afraid this HDD have some difference behavior as like extra long latency, it is difficult for RAID under heady loading or RAID rebuilding, also during file transmitting you could see bandwidth drop even to zero, thus we w...
Secure FTP (Explicit) encryption & SFTP Example 1: Explicit FTP over TLS Enable the SFTP from FTP page, please ensure your FTP client utility support the Secure FTP (Explicit) encryption, or choose FILEZILLA. A. Download & install Filezilla. https://fil...
Since N2310 HW replaced and first boot with data RAID HDD,please confirm following items: 1 Please download & use latest INTELLIGENT NAS V1.01.20 from http://install.thecus.com [http://install.thecus.com]. 2 Since INTELLIGENT NAS discovered N2310, just ...
T-OnTheGo incompatible with my mobile device any workaround or 3rd party solution? The T-OnTheGo base on WEBDAV service, thus as like NAS FTP service allow use any FTP client to access. If T-OnTheGo incompatible with your mobile device, please try from ...
If Thecus ID unstable please try on following suggestion: 1. Check the Thecus ID status, please visit following page. http://thecusid.thecuslink.com/mythecusid/ [http://thecusid.thecuslink.com/mythecusid/] 2. Thecus ID is a DDNS service too, and NAS A...
Thecus RAID roaming table: 1. Latest update at 2016 Sep, this table for RAID HDD & data roaming to another compatible NAS only. 2. About configuration & user account please download CONF.BIN and restore on new NAS, and CONF.BIN restore/upload need und...
Upgrade Orbweb.me to v4.0 To upgrade to the new version please do the following: 1. If you are new to Orbweb.me, sign up for an Orbweb.me account from here. 2. Download the latest host software from https://orbweb.me/download/ [https://orbweb.me/downloa...
USB & eSATA_schedule backup user guide 定期備份NAS資料到USB外接硬碟盒 定期备份NAS数据到USB外接硬盘
What default login account & password for Mysql module? ACCOUNT=> root PASSWORD=> empty just enter
What HDMI & Display Port version on N2810PRO & N4810 HDMI is V1.4b Display Port V1.1a
What is max filename character length The filename length related to folder path length, according from Microsoft https://msdn.microsoft.com/en-us/library/aa365247.aspx [https://msdn.microsoft.com/en-us/library/aa365247.aspx] the total length is 260 cha...
What is most stable method migrate to OS7 for beta experience Most OS5 X64(but N7700PROV2/N8800PROV2) SHOULD work with OS7, OS5 X64 system have different file structure, ACL and others, thus have no plan to support OS5 upgrade/migrate to OS7 officially....
What is RDX mode? What is RDX device? What is RDX mode? Undere RDX mode, the COPY button on front panel will become the eject/umount function for USB device. What is RDX device? https://en.wikipedia.org/wiki/RDX_Technology [https://en.wikipedia.org/wi...
What ports encrypt DATAGUARD or RSYNC used? DATAGUARD or RSYNC encrypt transmit over internet what ports need to forward on rsync target side? (DATA GUARD) If need doing DATAGUARD or RSYNC encrypt transmit over internet, it is need configure the port ...
What the difference between Disk Security & RAID encryption? Disk Security base on ATA Securuty protocol between HDD & BIOS: http://www.answers.com/Q/What_is_ATA_Security_Mode http://www.t13.org/documents/UploadedDocuments/docs2006/e05179r4-ACS-Security...
What the notification message means about Power_On_Hours? ( power on hours ) Following message as like car maintenance schedule mileage, thus NAS would generate this message around every 5000 hours for user know the HDD lifetime usage, and prepare new H...
Where is CPU / Processor Compatible list? Some NAS specification table have an item called "Processor Compatible with" as like following list, but why I can't found the CPU / Processor compatible list? It is for special quantity order or OEM mainly, a...
Why backup between NAS and USB performance slow? 1. Most USB HDD in NTFS file system but under Microsoft patent, even it it workable, but NTFS/FAT USB HDD unable to get full speed on the NAS. 2. Thecus NAS default in EXT3/4 file system, if need running ...
Why can't found Thecus backup utility anymore?   Due Thecus bundled Acronis for years, and more and more 3rd party backup utility available, thus following  3rd party utility which support trans file between PC & NAS via network driver able to instead...
Due to hardware related limiation the N2520 N2560 N4520 N4560 N2800 N4510U N4800 N5550 & N7510 support up to XMBC (13.x) only, and have no Kodi 14.x or further version support.
Why MAC time machine is working before, but doesn't work anymore after NAS or MAC been updated? Due to MAC'time machine version udpated, some user couldn't get time machine work, thus need establish AFP connection before Time machine, please try with fo...
Why my Acronis key doesn't work? * Please check the serial text again, as like vv => w or some character issue. * For some case the serial number label on CD package unable to work with Thecus OEM version Acronis, please visit https://www.acronis.co...
Why my NAS can't accept GMAIL as email notification account? https://support.google.com/accounts/answer/6010255 [https://support.google.com/accounts/answer/6010255] Google may block sign in attempts from some apps or devices that do not use modern sec...
Why my NAS Thecus ID / DDNS already in use? If confirm your email been activated but system show Thecus ID / DDNS already in use, it is cause from system preset MAC address for Thecus ID, and you could modify by yourself just need log out Thecus ID from...
Why my NAS Thecus ID / DDNS not working sometimes? (ThecusID) 1. Thecus ID/DDNS need access internet to update, please ensure NAS have correct IP configuation able to access internet, as like GATEWAY & DNS most filled and correct. 2. The NAS Thecus ID p...
Why my Thecus ID is ready, but can't access NAS date from internet? 1. Please confirm your ROUTE have UPnP port management support and enable. EX1: page 101 about "To turn on Universal Plug and Play" from NETGEAR R6250 http://www.downloads.netgear.com/f...
Why N2520 N2560 N4520 N4560 XBMC idle take high CPU loading. 1. Configure screen server to NONE or BLACK: SYSTEM -> APPEARANCE -> SCREENSAVER -> SCREENSAVER MODE -> NONE or BLACK. 2. Disable the RSS news feeds: SYSTEM -> APPEARANCE -> SKIN -> SHOW RSS...
With HDD data density going up but reliability, and each HDD model have difference fault tolerance, we try to let user know the HDD latest condition before HDD damaged as possible, thus we make this function to info the HDD latest status for user know: ...
Why NAS performance is slow while trans small size files. Because the small size file would spent more over head for file transmitting and make average speed going down, thus a 1GB file would faster than 100 files in 10MB each. Thus recommend via single...
Why NSYNC show VPN_FAIL Due to NSYNC & RSYNC default through VPN SSL for data transition, due OS5 X32 end of life for a while thus we have no plan to update the VPN SSL, and following suggestion for your reference: * Change to LEGACY FTP SERVER mode...
Why performance doesn't improve under Link Aggregation mode? Due network communication protocol limited, the link aggregation have advantage for multiple client trans data during heavy loading period, thus we can't get perfromance advantage via single c...
Why SYSTEM FAILOVER unable change to another node automatically. The SYSTEM FAILOVER as like real time DATAGUARD/RSYNC function, thus if first node down and we need to switch 2nd node manually.
Why Thecus high memory usage easily? Thecus NAS always take high memory usage for best performance and able to reduce system response time,  thus you don’t need to worry about the memory usage. Normally Thecus NAS memory usage will going up still 9x%  f...
Why WSS WSSE unable boot from HW RAID which create from BIOS? According the user guide doesn't mention to HW or BIOS RAID, and current bundled WSSE OS from Microsoft default as AHCI mode only, if you went to use BIOS RAID mode have to reinstall WSSE OS,...
Why XBMC or KODI HDMI without audio out? SINCE KODI 17: Please configure from LOCAL DISPLAY Toolbar/Start bar->Programs->Audio Output-> Choose audio output device with your HDMI monitor model name or SPDIF (for certain models). KODI 16 OR ELDER: Please...
Can Windows NAS be an AD member, without AD server role? (W2000 W2000+ W4000 W4000+ W5000 W5000+ W5810 W8900 W12000 W16000) The W series Windows NAS (expect W8900 or above model) default as AD server role from Microsoft policy, and one of WSSE 2012 maj...
WSS FAQ does HDD support hot swap? It is like normal PC & SERVER to support HDD HOT REMOVE & PLUG (but OS HDD), but you must know how to disable & uninstall the HDD from WIndows device manager, as like you current PC. And following link for your refe...
WSS FAQ Does Remote Desktop Services (RDS) need additional license & Client Access License (CAL)? The Remote Desktop Services (RDS) need additional license & Client Access License (CAL) from Microsoft other edition and following link for your reference:...
The W series NAS base on Windows Server 2012 and following links for your reference: http://blogs.technet.com/b/filecab/archive/2012/12/06/using-the-storage-pools-page-in-server-manager-to-create-storage-spaces.aspx [http://blogs.technet.com/b/filecab/a...
WSS FAQ How to Import (migrate) a Storage Pool on Another Server Please refer to following link: https://blogs.technet.microsoft.com/askpfeplat/2012/12/24/windows-server-2012-how-to-import-a-storage-pool-on-another-server/ [https://blogs.technet.microso...
WSS FAQ how to remove or disable Windows Certificate Authority (CA) role How to decommission a Windows enterprise certification authority and remove all related objects https://support.microsoft.com/en-us/kb/889250 [https://support.microsoft.com/en-us/k...
WSS FAQ how to remove or disable Windows Server & Windows Server Essential services IF YOU JUST BRING UP A NEW WSSE, THE WSS2012R2 ESSENTIAL HAVE SETUP WIZARD/DASHBOARD TO CREATE AD SERVER, THUS YOU NEED SKIP AND IGNORE THIS WIZARD AND JOIN AD MANUALLY ...
WSS FAQ How to schedule power on & off on W2000(+) W4000(+) & W5000(+). Please download enclsoed file: "WSS FAQ-How_to_schedule_power_on_&_off_on_W2000(+)_W4000(+)_&_W5000(+).pdf"
WSS FAQ How to update BIOS for W2000 W2000+ W4000 W4000+ W5000 W5000+ W5810 W2000 W2000+ W4000 W4000+ W5000 W5000+ 1. Make a DOS bootable USB driver from https://rufus.akeo.ie/ [https://rufus.akeo.ie/] 2. Download and unzip onto USB driver from http:/...
WSS FAQ Who to get Windows info let we check for you Please collect info & log file from msinfo32 & wevtutil total 4 files let we check for you msinfo.txt Application.evtx System System.evtx HardwareEvents.evtx 1. GET SYSTEM INFORMATION FROM MSINFO32...
WSS FAQ Why I cannot activate WSS 2012 R2 Essentials from W2000 W4000 W5000 Under some condition unable to activate successfully, and following suggestion for your reference: 1. Some early version 36 country languages build in unit could have this iss...
WSS FAQ: Why WOL work from hibernation, but power off (S5)? Due W2000 base on Intel 82574L LAN chip, which Intel announced only inbox driver under WSS2012R2 Essential, thus it is support the WOL under hibernation, but power off (S5).
WSS How to configure email notification https://technet.microsoft.com/en-us/library/jj713532(v=ws.11).aspx#BKMK_Email [https://technet.microsoft.com/en-us/library/jj713532(v=ws.11).aspx#BKMK_Email]
WSS/WSSE have 2016 available? Microsoft have no plan for Windows Storage Server 2016 Essentials (ex: W2000~W5810). But Windows Storage Server 2016 will available for rack mount Windows series NAS (W8900 or above model), and please note the Microsoft Oper...
對於某些問題,色卡司需要安排工程師進行遠程檢查您的NAS,而有些特別的問題需要特殊方法來訪問您的NAS或環境,以下不同方式供您參考: 1.對於NAS系統問題和RAID修復的問題,需要將NAS開放在網路上,讓工程師進行遠程直接訪問NAS,我們總部的工程師直接檢查並嘗試修復你的NAS,我們需要NAS HTTP(端口80訪問)SSH(22端口),同時也請改變臨時管理員密碼讓工程師能登錄。 而下面的指南,供大家參考: 將NAS開放在網路上的三種方式 http://thecus.kayako.com/defau...
如果因為硬碟壞軌或filesystem error需要克隆(複製)硬碟: 有客戶建議幾款軟體,相關下載及操作請上網搜尋 1、Ghost 2、DISKgenius 3、HDClone Pro 4、Thecus NAS OS5 X64機型 [http://thecus.kayako.com/default_import/Knowledgebase/Article/View/606/0/thecus-raid-roaming-table] 有內建硬碟複製功能 磁碟複製(Disk Clone)完成後,請將NA...
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