Knowledgebase
How to access data if NAS out of order or end of life? EOL(Eng,繁中,簡中­)
Posted by Yvon Lei on 12 August 2016 14:18

How to access data if NAS out of order or end of life?

1. Contact with your reseller, distributor or Thecus office for RMA request directly. And following reseller/distributor/office link for your reference:
http://www.thecus.com/wtb.php
http://www.thecus.com/about_contact.php
2. Thecus NAS support RAID roaming between same OS series, thus could roaming RAID HDD to another unit for data access.
3. Boot RAID HDD from Fedora live USB/DVD/CD from PC, and provide SSH connection for Thecus satff assemble the RAID for you to backup. (But iSCSI DATA not included)
4. Contact Thecus Branch office and ship HDDs for our staff help you to backup or migrate data. (But could have additional labor charge)
5. Refer following FAQ to assemble old RAID on OS5 X64 NAS:
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/683/0/raid-roaming---how-to-access-os5-x32-raid-data-from-os5-x64-system-v01

6. Arrange OS5 x64 NAS (non N2310 N4310 N25x0 N45x0) for RAID ROAMING function or provide SSH connection for we assemble the RAID for you to backup on another RAID volume in the same NAS or USB/SAMBA/FTP/etc. external backup.  (But iSCSI DATA not included)

 

Thecus RAID roaming table
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/606/0/thecus-raid-roaming-table

RAID ROAMING - How to access OS5 X32 RAID data from OS5 X64 system V0.1
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/683/0/raid-roaming---how-to-access-os5-x32-raid-data-from-os5-x64-system-v01 

Three ways to publish the NAS on the internet for Thecus to access and analysis
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/57/0/three-ways-to-publish-the-nas-on-the-internet-for-thecus-to-access-and-analysis


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如果NAS故障且已停產, 如何取回陣列資料?

1.
NAS送修, 請連絡台灣維修中心送修 0910-530-800

2. Thecus NAS
支援相同OS系列間的陣列移轉, 因此可以把陣列硬碟移轉到相同OSNAS上存取資料.

3.
將陣列硬碟接在一般PC上用 Fedora USB/DVD/CD 開機, 並提供SSH 連線讓Thecus工程師遠端組回陣列, 讓您可以把資料拷貝出來 (此方式不適用iSCSI 資料)

4.
連絡 Thecus 總公司, 把硬碟寄到Thecus 總公司, 讓工程師協助備份或移轉資料(此服務會有額外的救援費用)

5.
參考以下文件在OS5 X64機型NAS上組回舊陣列:
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/683/0/raid-roaming---how-to-access-os5-x32-raid-data-from-os5-x64-system-v01

6. 準備另一台 Thecus OS5 x64 機型NAS (不包括N2310 N4310 N25x0 N45x0) , 使用RAID ROAMING功能, 或是提供SSH 連線讓Thecus工程師遠端組回陣列, 讓您可以把資料拷貝出來 (此方式不適用iSCSI 資料)


Thecus RAID 陣列移轉表列
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/606/0/thecus-raid-roaming-table

RAID ROAMING - How to access OS5 X32 RAID data from OS5 X64 system V0.1
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/683/0/raid-roaming---how-to-access-os5-x32-raid-data-from-os5-x64-system-v01 

將NAS開放在網路上讓Thecus工程師遠端存取及分析的三種方式
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/57/0/three-ways-to-publish-the-nas-on-the-internet-for-thecus-to-access-and-analysis  


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如果NAS故障且已停产, 如何取回阵列数据?

1. 将NAS送修, 请连络维修中心送修
邹 勇 上海昂兴信息技术有限公司
地 址:200331上海市普陀区真南路173011号楼2
手 机:13004132288
电 话:021-51088018 传 真:021-51062929
邮 箱:zouyong@angxing.net.cn

梁水东 18926491606
公司:深圳市昌讯电脑技术有限公司
TEL
0755-25408816 FAX0755-25408816
http:// www.szchangxun.com

高和军 北京科华嘉业科贸有限公司
地 址:北京苏州街201906
手 机:13501083470
电 话:010-82624003 传 真:010-82624397
邮 箱:kehuajiaye@126.com
QQ  276498625

2. Thecus NAS 支持相同OS系列间的阵列移转, 因此可以把阵列硬盘移转到相同OS的NAS上存取数据.

3. 将阵列硬盘接在一般PC上用 Fedora USB/DVD/CD 开机, 并提供SSH 联机让Thecus工程师远程组回阵列, 让您可以把数据拷贝出来 (此方式不适用iSCSI 数据)

4. 连络 Thecus 总公司, 把硬盘寄到Thecus 总公司, 让工程师协助备份或移转资料(此服务会有额外的救援费用)

5. 参考以下文件在OS5 X64机型NAS上组回旧阵列:
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/683/0/raid-roaming---how-to-access-os5-x32-raid-data-from-os5-x64-system-v01

6. 准备另一台 Thecus OS5 x64 机型NAS (不包括N2310 N4310 N25x0 N45x0) , 使用RAID ROAMING功能, 或是提供SSH 联机让Thecus工程师远程组回阵列, 让您可以把数据拷贝出来 (此方式不适用iSCSI 数据)

Thecus RAID 阵列移转表列
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/606/0/thecus-raid-roaming-table

RAID ROAMING - How to access OS5 X32 RAID data from OS5 X64 system V0.1
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/683/0/raid-roaming---how-to-access-os5-x32-raid-data-from-os5-x64-system-v01 

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