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Feb
14
OS6 auto APP & firmware update service suspend
Posted by Yvon Lei on 14 February 2017 16:38

Dear Sir,

Due OS6 online NAS APP & firmware update server migration, thus you will found have new FW/BUILD update available, thus please ignore this message and system would back to normal around next week, also thanks for your patience in advance.

Best Regards!

Thecus Support Team
Thecus Technology Corp.


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Dec
6
Some tips for tech support
Posted by Yvon Lei on 06 December 2016 23:15

Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 8 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would provide you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEBUI->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->Choose TODAY and DOWNLOAD current CONF.BIN.
Rest of NAS model can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.

3. If you case need staff remote check your NAS, please visit following difference ways: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely 

 

 


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May
27
Overview about how Thecus staff check NAS remotely
Posted by Yvon Lei on 27 May 2015 18:38

Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely

 


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